Privacy Policy

1. Who processes your personal data

2. What personal data we collect

• Contact details (name, email, phone) provided in booking or inquiry forms.
• Reservation details (dates, selected services/room/experience, any notes you provide).
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• Communications content (messages you send to our support).

We collect only data you provide, and data necessary to process reservations and handle customer requests.

3. Why we process your data (purposes)

4. Legal basis

We process personal data in accordance with the Law of Ukraine on Personal Data dated 01.06.2010 No 2297-VI, for purposes described in this Privacy Policy.

For distance/off-premises selling of services online, we provide pre-contract information to consumers and related mechanisms for submitting claims. (See: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, Закон України "Про захист прав споживачів" Стаття 17.)

For electronic commerce, we provide consumer-facing information and handle personal data in accordance with e-commerce rules. (See: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII, Закон України "Про електронну комерцію" (про оброблення персональних даних під час реєстрації в інформаційно-комунікаційній системі), Закон України "Про забезпечення функціонування української мови як державної".)

5. Data sharing and transfers

We may share personal data with trusted service providers that help us operate the website and manage reservations (e.g., hosting or IT services) strictly to the extent necessary for the purposes above. We do not sell your personal data.

We may also disclose information when required by law or to protect rights, safety, and legal interests.

6. Cookies

If our website uses cookies, we provide a cookies notice and classify cookies (strictly necessary vs. analytics/marketing) in alignment with Ukrainian requirements related to personal data protection.

Reference: Політика використання cookies (розділ «Політика використання cookies» у базі «Законодавство України»).

7. Retention

We retain personal data only for as long as needed to fulfill reservation purposes, respond to inquiries, and meet legal requirements. Retention periods may vary depending on the type of request and applicable obligations.

8. Security

We implement organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.

9. Your rights

Under the Law of Ukraine on Personal Data, you have rights related to access to your personal data, correction, and other rights provided by applicable law. You may request information about processing, as well as exercise your rights by contacting us using the details below.